Privacy Policy

fu77 ("we", "us", "our") is committed to protecting the privacy and security of the personal data of all users ("you", "your") who access or use the fu77 online gaming platform located at fu77.app ("the Platform"). This Privacy Policy sets out, in clear and formal terms, the nature of the personal data we collect, the purposes for which that data is processed, the parties with whom we may share it, and the rights available to you in relation to your personal data.

This Privacy Policy is written in English and governs all users of the fu77 Platform. All references to data protection obligations in this policy reflect fu77's internal standards and our commitment to handling your data responsibly and securely. fu77 operates on Bangladesh Standard Time (BST, UTC+6) and primarily serves players located in Bangladesh.

1 Information We Collect

fu77 collects personal data from you through several channels: directly when you register or use the Platform, automatically through your interactions with the Platform, and from third-party sources in limited circumstances. We collect only the data that is necessary for the lawful and effective operation of the Platform.

1.1 Registration Data

When you create a fu77 account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (for age verification purposes)
• Mobile phone number (used as your primary contact identifier)
• Email address
• Preferred payment method and associated account details (e.g., bKash, Nagad, or Rocket mobile wallet numbers)
• Username and password (passwords are stored in hashed, non-reversible form)
• Residential address, district, and division (e.g., Dhaka, Chittagong, Sylhet)

1.2 Identity Verification Data

As part of our Know Your Customer (KYC) and age verification obligations, fu77 may request and retain copies of the following documents:

• National Identity Card (NID)
• Passport (biographical data page)
• Driving licence
• Utility bills or bank statements (as proof of address)

These documents are used solely for the purposes of identity verification, age confirmation, and fraud prevention. They are stored securely and are not shared with any third party except where required by law or explicitly described in this Privacy Policy.

1.3 Financial Transaction Data

fu77 records all financial transactions associated with your account. This includes deposit amounts, withdrawal amounts, payment method references (e.g., bKash transaction IDs), and timestamps. All financial transactions on fu77 are denominated in Bangladeshi Taka (৳ BDT). fu77 does not store full card numbers or full mobile banking PINs.

1.4 Gaming Activity Data

We record all gaming and betting activity conducted on your account, including but not limited to: game sessions, bet amounts, bet outcomes, sports betting selections, bonus redemptions, and free spin usage. This data is used to maintain your account history, resolve disputes, and improve the fu77 Platform.

1.5 Technical and Device Data

When you access the fu77 Platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and approximate geolocation derived from your IP address. This data is collected via server logs and cookies as described in Section 4.

1.6 Communications Data

We retain records of all communications between you and fu77, including support ticket content, live chat transcripts, emails, and any formal correspondence. These records are kept for dispute resolution, quality assurance, and compliance purposes.

2 How We Use Your Data

fu77 processes your personal data for the following defined purposes. We will only use your data for purposes consistent with those for which it was originally collected, unless we obtain your explicit consent to use it for a different purpose.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contractual necessity
Age and identity verification (KYC)	NID, passport, date of birth	Legal obligation / contractual
Processing deposits and withdrawals	Financial transaction data, payment method details	Contractual necessity
Fraud detection and prevention	Technical data, financial data, device data	Legitimate interest
Responsible gaming monitoring	Gaming activity data, account history	Legal obligation / legitimate interest
Customer support	Communications data, account data	Contractual necessity
Platform improvement and analytics	Technical data, gaming activity data	Legitimate interest
Promotional communications (opt-in only)	Contact details, gaming preferences	Consent

2.1 Marketing Communications

fu77 will only send you promotional emails, SMS notifications, or platform messages relating to bonuses, new games, or special offers if you have explicitly opted in to receive such communications. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or updating your account notification preferences. Opting out of marketing communications does not affect your ability to use the Platform or receive transactional messages relating to your account.

2.2 Automated Decision-Making

fu77 uses automated processes to detect fraudulent activity, identify potential bonus abuse, and flag accounts that may require responsible gaming intervention. Where an automated process results in a significant decision affecting your account (such as a temporary suspension), you have the right to request human review of that decision by contacting [email protected].

3 Data Sharing & Disclosure

fu77 does not sell, rent, or share your personal data with third parties for their own commercial purposes. We may, however, disclose your personal data to the following categories of recipients in the limited circumstances described below:

3.1 Payment Processing Partners

To process your deposits and withdrawals, fu77 shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment partner is bound by its own privacy and data security obligations. fu77 shares only the data required to complete the specific transaction and does not grant payment partners broader access to your fu77 account data.

3.2 Game Technology Providers

The games available on the fu77 Platform are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These providers receive anonymised or pseudonymised session data necessary to operate game mechanics. They do not receive your full name, NID, payment details, or contact information.

3.3 Identity Verification Services

fu77 may use third-party KYC and identity verification service providers to assist in verifying your identity and age. These providers receive only the identity documents required for the specific verification task and are contractually restricted from using that data for any other purpose.

3.4 Legal and Regulatory Disclosure

fu77 may disclose personal data to law enforcement agencies, government authorities, or other regulatory bodies where we are required to do so by applicable law, court order, or other legal process. In such cases, fu77 will disclose only the data strictly required by the relevant legal instrument and will endeavour to notify the affected user where permitted to do so by law.

3.5 Business Transfers

In the event that fu77 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by fu77 may be transferred to the successor entity as part of that transaction. Users will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance of the transfer taking effect.

4 Cookies & Tracking

The fu77 Platform uses cookies and similar tracking technologies to provide functionality, improve performance, and understand how users interact with the Platform. By continuing to use fu77.app, you consent to the use of cookies as described in this section.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to remember certain information about your visit — such as your login state, language preference, and session activity — across page loads and return visits.

4.2 Types of Cookies Used by fu77

• Strictly Necessary Cookies: These are essential for the Platform to function. They manage your login session, maintain your shopping basket, and ensure secure account access. They cannot be disabled without impairing Platform functionality.
• Performance Cookies: These collect anonymised data about how visitors use the Platform — such as which pages are visited most frequently and whether users encounter error messages — to help us improve the Platform experience.
• Functional Cookies: These remember your preferences such as game settings, display options, and notification choices, enabling a more personalised experience across visits.
• Analytics Cookies: fu77 uses analytics tools to measure aggregate traffic patterns, session durations, and user flows on the Platform. This data is anonymised and used solely for internal platform optimisation.

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please be aware that disabling strictly necessary cookies will affect your ability to log in to and use the fu77 Platform fully. fu77 does not use third-party advertising or retargeting cookies.

5 Data Security

fu77 takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security posture includes the following core measures:

• SSL/TLS Encryption: All data transmitted between your browser and the fu77 Platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon displayed in your browser confirms that your connection to fu77.app is encrypted.
• Password Hashing: User passwords are never stored in plain text. All passwords are processed through a one-way cryptographic hashing algorithm, meaning that even fu77's internal team cannot view your password.
• Two-Factor Authentication (2FA): fu77 strongly recommends enabling 2FA on your account. When enabled, 2FA adds a second layer of verification — typically a one-time code sent to your registered mobile number — in addition to your password.
• Access Controls: Access to personal data within fu77's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access user data, and all access events are logged.
• Fraud Monitoring: fu77 operates continuous automated fraud monitoring systems that flag and investigate anomalous account activity, unusual login patterns, and suspicious financial transactions in real time.
• Secure Data Storage: Personal data and financial records are stored on secured servers. Sensitive identity documents submitted for KYC are stored in an encrypted document vault with restricted access.

5.1 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, fu77 will notify affected users without undue delay and will take all reasonable steps to contain the breach, assess its scope, and implement corrective measures. Notification will be sent to your registered email address and, where appropriate, communicated via a notice on the fu77 Platform.

6 Data Retention

fu77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable legal obligations. The following retention guidelines apply:

Data Category	Standard Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal compliance, dispute resolution
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
KYC / identity documents	5 years post-account closure	Anti-fraud, legal compliance
Gaming activity logs	3 years from activity date	Responsible gaming monitoring, disputes
Support communications	3 years from last interaction	Quality assurance, dispute resolution
Technical / device logs	12 months from collection	Security monitoring, fraud detection
Marketing consent records	Duration of consent + 3 years	Consent audit trail

Upon expiry of the applicable retention period, fu77 will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and is not subject to the provisions of this Privacy Policy.

7 Your Rights

As a user of the fu77 Platform, you hold the following rights in relation to your personal data. fu77 is committed to honouring these rights within a reasonable timeframe, typically within 30 days of a verified request.

7.1 Right of Access

You have the right to request a copy of all personal data that fu77 holds about you. Upon receipt of a valid access request, fu77 will provide you with a structured summary of your personal data in a commonly used electronic format. Access requests should be submitted to [email protected] with the subject line "Data Access Request".

7.2 Right to Rectification

If you believe that any personal data held by fu77 about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly via your account settings. For data that cannot be self-corrected, contact [email protected] with the relevant details.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you have objected to processing on legitimate interest grounds. Please note that fu77 may be unable to fulfil erasure requests in full where retention of the data is required by law (for example, financial records must be retained for 7 years).

7.4 Right to Restrict Processing

You may request that fu77 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or pending an objection to processing. During a restriction, fu77 may store the relevant data but will not actively process it beyond the permitted scope.

7.5 Right to Object

Where fu77 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. fu77 will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.

7.6 Right to Data Portability

Where fu77 processes your personal data on the basis of your consent or contractual necessity, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that fu77 transmit this data directly to another controller where technically feasible.

8 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which fu77 processes your personal data, please contact us in the first instance at:

fu77 Privacy Support
Email: [email protected]
Response time: Within 2 business hours under standard conditions, Bangladesh Standard Time (BST, UTC+6)
Language of correspondence: English

fu77 will acknowledge your privacy query or complaint promptly and aim to provide a full substantive response within 10 business days of receipt. For complex matters requiring investigation, we will keep you informed of progress at regular intervals.

8.1 Policy Updates

fu77 reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated version number and "Last Updated" date. For material changes that significantly affect how your personal data is processed, fu77 will provide advance notice via your registered email address or via a prominent notice on the Platform. Your continued use of fu77.app after any updated Privacy Policy has been published constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to remain informed about how fu77 protects your data. This policy was last updated in January 2026 and is version 2.4.