Responsible Gaming at fu77

1 Age Restriction — 18+ Only

fu77 operates exclusively for adults aged 18 years and above. Participation in any form of online casino gaming or sports betting on the fu77 platform by anyone under the age of 18 is strictly prohibited. This policy applies to all users across Bangladesh, regardless of the city or region — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the account registration process, fu77 collects your date of birth and requires submission of a valid government-issued identity document — such as your National Identity Card (NID) or passport — as part of our Know Your Customer (KYC) verification. No account will be fully activated without satisfactory proof that the account holder is 18 years of age or older.

Protecting Minors

fu77 strongly encourages parents and guardians to use parental control and filtering software to prevent underage individuals from accessing online gambling services. We recommend tools such as Net Nanny, Kaspersky Safe Kids, or built-in browser and device parental controls to restrict access to gambling-related content for anyone under 18 in the household.

2 Understanding Problem Gambling

Gambling is an entertainment activity enjoyed responsibly by the majority of players. However, for some individuals, gambling can become problematic — causing financial difficulties, emotional distress, and negative impacts on personal relationships and daily life. fu77 takes this reality seriously and encourages all players to understand the distinction between recreational gaming and problem gambling.

What Is Problem Gambling?

Problem gambling occurs when a person's gambling activity begins to interfere with their personal, financial, or professional life in a negative way. It is characterised by an inability to control the amount of money or time spent gambling, continued gambling despite adverse consequences, and using gambling as a way to escape stress, anxiety, or emotional problems.

Warning Signs to Watch For

The following behaviours may be indicators of a developing gambling problem. If you recognise several of these patterns in yourself, we strongly encourage you to use fu77's responsible gaming tools or seek external support.

• Spending more money on gambling than you originally planned or can afford to lose
• Feeling restless, irritable, or anxious when not gambling or when trying to cut back
• Chasing losses — continuing to gamble in an attempt to recover money already lost
• Lying to family members, friends, or colleagues about your gambling activity or how much you have spent
• Neglecting responsibilities — work, study, family, or financial obligations — due to gambling
• Borrowing money, selling possessions, or using savings intended for essential expenses to fund gambling
• Using gambling as a way to escape personal problems, stress, depression, or loneliness
• Repeated unsuccessful attempts to control, reduce, or stop gambling
• Feeling guilty or remorseful after gambling sessions

3 Self-Assessment

fu77 encourages all players to periodically reflect on their gaming habits. The following self-assessment questions are designed to help you evaluate whether your gambling activity remains within healthy, recreational bounds. Answer honestly — this assessment is for your own awareness and wellbeing.

4 Player Protection Tools

fu77 has built a suite of player protection tools directly into the platform to give every user in Bangladesh meaningful, practical control over their gaming activity. These tools are available to all registered account holders at any time and can be activated by contacting our support team at [email protected].

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the fu77 platform. When you self-exclude, your fu77 account is suspended for a defined period, during which you will be unable to log in, deposit funds, place bets, or access any gaming content on fu77.app.

Self-Exclusion Periods

fu77 offers the following self-exclusion durations:

• 6 months — minimum self-exclusion period
• 12 months — one-year exclusion
• 3 years — extended exclusion for more serious concerns
• Permanent / Indefinite — account permanently closed with no option to reopen

What Happens During Self-Exclusion

During an active self-exclusion period, fu77 will: suspend your account login access immediately; block all deposit transactions from your registered payment methods (bKash, Nagad, Rocket, Upay); remove you from all marketing and promotional communications; and ensure your account cannot be reopened until the exclusion period has fully elapsed and you have submitted a formal reinstatement request with a 24-hour cooling-off period.

Requesting Self-Exclusion

To initiate self-exclusion, contact the fu77 support team at [email protected] with the subject line "Self-Exclusion Request". Include your full name, registered mobile number, and the exclusion duration you are requesting. Your request will be acknowledged and processed within 24 hours. During that window, please refrain from gambling activity on the platform.

6 Deposit & Loss Limits

Setting deposit and loss limits is one of the most effective ways to maintain control over your spending on fu77. These limits allow you to define in advance exactly how much you are comfortable spending on the platform within a given time frame — removing the risk of impulsive overspending during a gaming session.

How Deposit Limits Work

A deposit limit restricts the total amount of Bangladeshi Taka (৳ BDT) you can deposit into your fu77 account within a specified period. You can set limits on a daily, weekly, or monthly basis. Once the limit is reached for a given period, all further deposit attempts will be declined until the period resets or you formally request a limit increase (see below).

How Loss Limits Work

A loss limit caps the total net losses you can incur within a defined period. When your cumulative losses for the period reach the set threshold, your account will be restricted from placing further bets until the period resets. Loss limits are an especially useful tool for players who find it easy to chase losses during a prolonged gaming session.

Changing Your Limits

Reducing a deposit or loss limit takes effect immediately upon your request. Increasing a limit — or removing one — is subject to a mandatory 72-hour cooling-off period before the change takes effect. This delay is intentional: it gives you time to reconsider an increase that may have been requested impulsively. To change your limits, contact [email protected].

7 Time-Out & Cool-Off

Sometimes a player may need a brief pause from gaming without committing to a full self-exclusion period. fu77's time-out and cool-off options provide short-term account suspension periods that give you space to step back, reflect, and re-evaluate your gaming habits.

Cool-Off Period Options

fu77 offers the following cool-off durations:

• 24 hours — immediate short-term pause
• 72 hours — three-day break
• 7 days — one-week suspension
• 30 days — one-month break
• 6 weeks — extended cool-off approaching self-exclusion territory

During a cool-off period, your account is suspended in the same manner as self-exclusion — you cannot log in, deposit, or place bets. Unlike self-exclusion, however, a cool-off period ends automatically at the set duration without requiring a formal reinstatement request.

Session Time Limits & Reality Checks

fu77 also offers in-session tools to help you manage the time you spend on a single gaming session. A session time limit will automatically log you out after a specified period of continuous activity. Reality check notifications can be configured to appear at regular intervals — for example, every 30 or 60 minutes — reminding you of how long you have been playing and how much you have spent in that session. These prompts encourage natural pause points and more considered decision-making.

To activate any time-out, cool-off, or reality check feature, contact the fu77 support team at [email protected]. All time-out requests are applied promptly as a responsible gaming priority.

8 Support & Resources

If you are concerned about your own gambling habits, or those of a friend or family member, fu77 encourages you to reach out. Our support team is available around the clock and will respond to responsible gaming queries with care, discretion, and without judgment. All responsible gaming communications are treated as strictly confidential.

Contact fu77 Support

The fu77 responsible gaming support channel is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]
Subject line for responsible gaming: "Responsible Gaming Support"
Response time: Within 2 business hours under standard conditions

Responsible Gaming Guidelines for All Players

Regardless of whether gambling is currently causing you difficulty, fu77 recommends the following habits as baseline responsible gaming practices for every player on the platform:

• Set a strict entertainment budget before you begin each gaming session and do not exceed it
• Never gamble with money intended for essential living expenses such as rent, utilities, food, or loan repayments
• Do not chase losses — accept that losing is a normal part of gambling and never increase your bets to try to recover previous losses
• Take regular breaks; avoid extended uninterrupted gaming sessions, particularly during late-night hours
• Do not gamble while under the influence of alcohol or substances that may impair your judgment
• Treat gambling purely as entertainment, not as a reliable source of income or a financial strategy
• Keep family and close friends informed of your gaming activity at a general level so they can offer perspective if needed
• Use fu77's deposit limits, loss limits, and session controls to reinforce your personal budget commitments